JOB DESCRIPTION: Resident Services Coordinator  
JOB LOCATION: Central Office
DATE POSTED: May 2, 2024
APPLICATION DEADLINE: Until the Position is Filled
HOURS: 8:00 AM to 4:30 PM, Monday – Friday
FLSA STATUS: Salary/Non-Bargaining
SALARY: $36,526.46 – $42,906.24/Annually

*Compensation will be commensurate with qualifications and experience. *


Applications will be accepted online at or by mail to the HR Coordinator, Stark Metropolitan Housing Authority, 400 Tuscarawas Street E, Canton, OH 44702-1131.

The Human Resources Department does not accept telephone inquiries regarding Job Postings. You will be notified by US Mail or Email.  Please note that it may take 1 to 30 days for Human Resources (HR) to review your job application. If HR has not contacted you within 30 days, please assume the position has been filled.  Thank you.

Included Benefits ·       OPERS Pension Plan contribution

·       Excellent Medical, Dental, and Vision Insurance

·       13 Annual Paid Holidays

·       2 Weeks of Vacation

·       Accrued Sick Time (accrual begins on your first day of employment)


Job Title:            Resident Services Coordinator

Reports to:        Director of Resident Services

Department:     Resident Services

FLSA Status:      Salary/Non-Bargaining

General Purpose:

The primary purpose of this position is to provide support to the Director of Resident & Community Affairs by conducting, monitoring, and providing feedback for Residents’ Programs. The incumbent engages with and assesses residents to determine their needs and/or goals to provide useful resources and services. In addition, the incumbent is responsible for maintaining good working relationships with the local community and social service organizations. 

Essential Duties and Responsibilities:

The below statements are intended to describe the general nature and scope of the work being performed in this position.  This is not a complete listing of all responsibilities, duties, and/or skills required. Other duties may be assigned.

  • Interview residents (in person, via telephone, or through home visits) regarding personal and family concerns, finances, employment, food, clothing, housing needs, and physical or mental health needs to determine obstacles and resources to address identified needs.
  • Secures and evaluates information concerning medical, psychological, and social factors to address barriers to residents obtaining self-sufficiency.
  • Develops case plans with residents individually, as a family, or in other small groups, and aids residents in mobilizing their inner capabilities and external resources to improve social functioning.
  • Responsible for accuracy and consistency of data entry and case notes regarding new and existing clients; entered information into databases and spreadsheets as appropriate for various grants and reports as required by the program. Reports any issues or inconsistencies as needed.
  • Assists participants in determining the level of financial literacy and steps needed to move each participant to become self-sufficient; refer families to homeownership counseling, housing resources, and future homeownership opportunities.
  • Provides outreach to SMHA residents with or without children, and schedules in-home meetings designed to educate residents with children about the importance of early childhood learning and development. Makes referrals as appropriate based on resident needs.
  • Assists residents in problem-solving and identifying resources to improve their understanding of self and personal problems.
  • Networks and forms relationships with other housing professionals and service providers to keep abreast of services and assistance available to residents. Ensures that others within SMHA are made aware of services and assistance options available to residents.
  • Refers residents to appropriate supportive services, community agencies, and resources; supports and encourages residents’ efforts in becoming self-sufficient.
  • Partners with local community groups, community service organizations, and businesses to coordinate events and programs for the residents.
  • Assist with networking and educational meetings/workshops and the development of resident councils when appropriate.
  • Assists with the coordination of on-site events for residents as appropriate, including workshops or training.
  • Reviews service plan and performs follow-up to determine quantity and quality of service provided to resident and status of resident’s case.
  • Compiles case notes and tracks participation and referrals. Accesses and records resident and community resource information.
  • Prepares correspondence, technical and status reports, etc. to keep management informed of the progress of family services.
  • Communicate problems to respective Property Managers and/or to the Director of Resident & Community Affairs to modify service offerings or address global issues.
  • Serves as advisor and liaison to Resident Organizations and attends resident organization meetings as assigned.
  • Performs other duties as assigned.
  • Program-specific job responsibilities and regulations about the following programs will be followed:
    • Family Self Sufficiency (Public Housing & Housing Choice Voucher Program) for FSS participants only.
    • Resident Opportunity & Self-Sufficiency Service Coordinators
    • Early Childhood Programs and Initiatives.

Behavioral Competencies: This position requires incumbents to exhibit the following behavioral skills:

Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition.

Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind.  Recognizes working colleagues as customers.

Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing.  Demonstrates attention to, and conveys an understanding of, the comments and questions of others; listens effectively.

Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one’s work; does a fair share of work.

Job Competencies:

  • Knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity in the SMHA.
  • Knowledge of the applicable HUD rules and regulations as they pertain to public housing.
  • Ability to exercise initiative, use sound judgment in analyzing situations, and make decisions promptly.
  • Ability to research and assist with developing successful grant proposals for public and private funding sources.
  • Ability to present information, both orally and through writing, effectively and in a clear, concise, and convincing manner
  • Knowledge of program activities and participation in planning, and coordination of activities
  • Ability to develop relationships with agencies, schools, businesses, and other local organizations to expand the program through community partnerships.
  • Knowledge of general landlord/tenant and fair housing laws
  • Knowledge of social work and resources available through community agencies
  • Knowledge of the needs and attitudes of the physically, socially, and economically disadvantaged, including the youth and elderly population, and ability to communicate with individuals of varying social, educational, and economic backgrounds.
  • Ability to maintain tact and professionalism in crisis management situations.
  • Ability to understand and practice the rules of confidentiality.
  • Proficient mathematical and statistical skills and ability to understand and interpret data reports and tracking.
  • Ability to establish and maintain effective working relationships with employees, tenants, officials, and the general public.

Education, Experience, and Certifications:

A bachelor’s degree in social services or a related field and 1-3 years experience in a social service setting involving facilitating services and assistance is required, or an equivalent combination of education and experience.  LSW preferred. Must possess a valid Ohio driver’s license and be insurable under SMHA’s policies.

Computer Skills:

To perform this job successfully, an individual should have strong computer skills and become proficient in Microsoft Office applications. Familiarity with Yardi is desirable. Must be able to learn other computer software programs as required by assigned tasks.  Create and produce fliers and a monthly newsletter.  Send communications via emails and social media platforms.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

While performing the duties of this job, the employee is frequently required to maintain a stationary position, operate computers and other office equipment, move about the office, attend onsite and offsite meetings, and communicate. The employee must be able to accurately exchange information in person, in writing, and via e-mail and telephone. The employee must occasionally transport up to 10 pounds.

Working Conditions: The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job:

Office Environment