JOB DESCRIPTION: Vice President of Housing Operations
JOB LOCATION: Central Office
DATE POSTED: June 29, 2023
APPLICATION DEADLINE: Until the Position is Filled
HOURS: 8:00 AM to 4:30 PM, Monday – Friday
FLSA STATUS: Salary/Non-Bargaining
  Minimum to Maximum
SALARY: $120,000 – $150,000/Annually


Applications will be accepted online at www.starkmha.org or by mail to the HR Coordinator, Stark Metropolitan Housing Authority, 400 Tuscarawas Street E, Canton, OH 44702-1131.

The Human Resources Department does not accept telephone inquiries regarding Job Postings. You will be notified by US Mail or Email.  Please note that it may take anywhere from 1 to 30 days for Human Resources (HR) to review your job application. If HR has not contacted you within 30 days, please assume the position has been filled.  Thank you.

Included Benefits ·       OPERS Pension Plan 24% towards retirement each pay

·       Excellent Medical, Dental, and Vision Insurance

·       13 Annual Paid Holidays

·       2 Weeks of Vacation

·       Accrued Sick Time (accrual begins on your first day of employment)


Job Title:            Vice President of Housing Operations

Reports to:        Executive Director

Department:     Housing Operations Department

Date:                  May 4, 2023

FLSA Status:      Salary/Non-Bargaining

General Purpose:

Under the direction of the Executive Director, plan, organize, control, and direct the activities of the Housing Operations Department; develop and administer the annual budget, and staffing plan, maintenance service contracts; oversee all property management functions, coordinate activities with other departments to develop various grant and operational activities, including services for residents; supervise and evaluate the performance of assigned staff.

Essential Duties and Responsibilities:

The below statements are intended to describe the general nature and scope of the work being performed in this position. This is not a complete listing of all required responsibilities, duties, and/or skills. Other duties may be assigned.

  • Administer the low-income housing programs operated by the Housing Authority which includes resident selection, leasing, re-examination of income/assets, evictions, vacating units and maintenance activities, and other functions related to the management of these programs.
  • Supervise and evaluate the performance of assigned staff; interview and select employees and recommend transfers, reassignment, termination, and disciplinary actions; plan, coordinate and arrange for appropriate training of direct report staff.
  • Direct, supervise, and coordinate uniform maintenance standards; in partnership with the finance and modernization departments, establish maintenance standards and implement changes in maintenance planning, procedures, staff, equipment, and work programs, as necessary.
  • Develop and maintain a system of controls for analysis and evaluation of maintenance performance, schedules, and operating budgets.
  • Direct and supervise agency compliance with various HUD programs and regulations, the Low-Income Housing Tax Credit Program, and other compliance requirements required by local and State jurisdictions.
  • Coordinate activities of the management offices to accomplish uniform application of policies and procedures; coordinate the efforts in the area of tenant safety and emergency management, and security services for both tenants and staff.
  • Develop and administer a program for assuring compliance with and uniform application of federal and local occupancy policies and procedures; interpret and make decisions on the application of these policies; supervise the conduct of project audits.
  • Work with resident groups to assure their participation in the delivery of social services to residents and to encourage their involvement in housing-related activities.
  • Direct the operation of centralized maintenance support for such activities as utility management and solid waste collection.
  • Collaborate with the capital planning staff and consultants to develop the Authority’s Comprehensive Capital Improvement Program; develop and implement planning, resident coordination, management improvements for the department, administrative staff planning, and physical work associated with capital improvement programs; coordinate work programs with other Directors.
  • Direct the planning, scheduling, and implementation of maintenance activities associated with day-to-day maintenance and repairs at SMHA buildings.
  • Administer the resident/applicant grievance procedure to assure parties receive fair and equitable treatment under the terms of the procedure. Direct the preparation and maintenance of a variety of narrative and statistical reports, records, and files related to assigned activities and personnel.
  • Advise and assist the Executive Director in negotiations with labor organizations and execution of labor contracts.
  • Communicate with other administrators, personnel, and outside organizations to coordinate activities and programs, resolve issues and conflicts, and exchange information.
  • Develop and prepare the annual budget for the Housing Operations Department; analyze and review budgetary and financial data; control and authorize expenditures following established limitations.
  • Set the direction, create the linkages among programs and departments, lead staff, and establish the targets necessary to achieve the strategies and mission of the agency in empowering staff and promoting a work environment of service, teamwork, and respect. Direct the deployment of strategies and goals throughout the department and agency. Work respectfully and courteously with other employees, follow directions, and work well under stress.
  • Hold supervisors and employees accountable for accident prevention and reporting in compliance with State Labor & Industries regulations and the agency’s Safety and Health Program. Ensure that all safety and health rules, standards, and procedures are observed; conduct monthly self-inspections of work areas and practices to eliminate potentially hazardous conditions; arrange for, conduct and ensure that accident investigations of all accidents are formally reported on or within the next work day of when the accident occurred; monitor and enforce the agency’s Safety and Health Program, and actively support and participate in the Emergency Preparedness program and tasks.
  • Work actively in support of race and social justice equity at SMHA. Support supervised employees in building their awareness, skills, and commitment to working for race and social justice equity. Work proactively to check for race and other social justice disparities in policies, procedures, and practices; update policies, procedures, and practices when needed to advance race and social justice equity. Take concrete steps to be accountable to the people with low incomes that SMHA exists to serve.
  • Assist with the development of new housing programs following Authority plans; review and evaluate site selection criteria, comprehensive plans, housing market analyses, needs studies, and related reports.
  • Attend and conduct a variety of meetings as requested; represent the Authority’s programs to other governmental agencies and boards.
  • Perform related duties as assigned.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Behavioral Competencies: This position requires incumbents to exhibit the following behavioral skills:

Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition.

Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind. Recognizes work colleagues as customers.

Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing. Demonstrates attention to, and conveys an understanding of, the comments and questions of others; listens effectively.

Responsiveness and Accountability:  Demonstrates a high level of conscientiousness; holds oneself personally responsible for one’s work; does a fair share of work.

Leadership:  Provides direction by clearly and effectively setting a course of action for the Agency, department, and subordinates; manages performance by providing regular feedback and reinforcement to subordinates.

Job Competencies:

Knowledge of:

  • Planning, organization, and direction of the Housing Operations Department.
  • Urban development housing, for low-income and senior populations.
  • Maintenance methods and practices.
  • Race and social justice principles.
  • Organized labor.
  • Property management
  • Resident services
  • Admissions policies/processes
  • Senior population needs and programs.
  • Subsidized housing programs.
  • Real estate and property management practices.
  • Project management, organization, and negotiating techniques.
  • Budget preparation and control.
  • Verbal and written communication skills.
  • Principles and practices of administration, supervision, and training.
  • Applicable laws, codes, regulations, policies, and procedures.
  • Interpersonal skills using tact, patience, and courtesy.

Ability to:

  • Plan, organize and direct the activities of the Housing Operations Department following established policies and procedures.
  • Supervise and evaluate the performance of assigned staff.
  • Ability to operationalize race and social justice principles.
  • Administer a grievance procedure for residents and applicants.
  • Communicate effectively both verbally, and in writing.
  • Interpret, apply, and explain rules, regulations, policies, and procedures.
  • Establish and maintain cooperative and effective working relationships with others.
  • Operate a computer and assigned office equipment.
  • Analyze situations accurately and adopt an effective course of action.
  • Meet schedules and timelines.
  • Work independently with little direction.
  • Plan and organize work.
  • Prepare comprehensive narrative and statistical reports.
  • Direct the preparation of a variety of reports and files related to assigned activities.
  • Works respectfully and courteously with staff, residents, and the general public.

Education, Experience, and Certifications:


Master’s degree in Public or Business Administration, Urban Planning, Social Services, Technology Disciplines, or related fields; OR any combination of six additional years of directly relevant experience and education may be considered in place of the required degree.


Eight years of work experience in areas such as urban planning, housing management, maintenance practices, or related fields, including five years in a supervisory capacity.

Licenses and Other Requirements:

Valid Ohio driver’s license with an insurable driving record.


Computer Skills:

Proficient in using computers and various software programs including but not limited to the usage of e-mail, internet, spreadsheet, and word processing software. Must be able to learn other computer software programs as required by assigned tasks.

Physical Requirements:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

  • Physical demands may include:  kneeling, reaching, pushing, in-hand manipulating, talking, hearing, sitting for extended periods, crouching, standing for extended periods, stooping, walking, lifting up to 10 lbs. and repetitive motion using a keyboard, telephone, and calculator. The visual acuity requirements include viewing a computer monitor and extensive reading.

Working Conditions:  The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job:

  • Office environment.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.