JOB DESCRIPTION: Quality Assurance Specialist  
   
JOB LOCATION: Agency Wide, Stark County OH
   
DATE POSTED: Thursday, November 3, 2022
   
APPLICATION DEADLINE: Until the Position is Filled
   
HOURS: 8:00 AM to 4:30 PM, Monday – Friday
   
PAY: $36,526.46 – $38,346.05/Annually
   
FLSA STATUS: Salary/Non-Bargaining

APPLICATION PROCESS:

Applications will be accepted online at www.starkmha.org or by mail to the HR Coordinator, Stark Metropolitan Housing Authority, 400 Tuscarawas Street E, Canton, OH 44702-1131.

The Human Resources Department does not accept telephone inquiries regarding Job Postings. You will be notified by US Mail or Email.  Please note that it may take anywhere from 1 to 30 days for Human Resources (HR) to review your job application. If HR has not contacted you within 30 days, please assume the position has been filled.  Thank you.

Included Benefits ·        OPERS Pension Plan 24% towards retirement each week

·        Excellent Medical, Dental, and Vision Insurance

·        13 Annual Paid Holidays

·        2 Weeks of Vacation

·        Accrued Sick Time (accrual begins on your first day of employment)

STARK METROPOLITAN HOUSING AUTHORITY 

Job Title:             Quality Assurance Specialist

Reports to:         Supervisor of Property Management

Department:    Property Management

Date:                   November 17, 2021

FLSA Status:       Salary/Non-Bargaining

General Purpose:

The Quality Assurance Specialist will schedule and inspect dwelling units to determine if the units meet the Uniform Physical Condition Standards, Local Building Codes, and the Department of Housing and Urban Development (HUD) Low Rent Public Housing housekeeping standards.

Essential Duties and Responsibilities:

  • Evaluate units to determine if they meet the Uniform Physical Condition and Housekeeping Standards.
  • Maintain and continually update files on unit status.
  • Maintain monthly inspection list and send a notification to residents.
  • Initiate work orders to correct deficiencies.
  • Notify the asset manager regarding inspection results.
  • Perform re-inspections to determine if deficiencies have been corrected.
  • Maintain current knowledge of City and state building code requirements.
  • Provide monthly status reports to Management as directed.
  • Maintain communication with management staff regarding residents’ housekeeping problems that need to be addressed.
  • Act as a liaison between the residents and the housing authority to ensure that households receive and maintain decent, safe, and sanitary housing in good repair.
  • Must be able to work evenings and weekends if necessary.
  • Manage the flow of all evaluations of units and work with residents to correct the issues.
  • Direct the Maintenance staff to get issues resolved in collaboration with Asset Management Leadership.

Behavioral Competencies:  This position requires incumbents to exhibit the following behavioral skills:

Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition.  This skill is characterized by the following types of behaviors:

Takes initiative to make things happen

Maintains a positive “can-do” attitude; successfully meets or exceeds goals

Demonstrates dedication to and understanding of the mission of the organization

Takes ownership of issues and problems, even when originating in other areas

Consistently demonstrates an effort to meet and exceed internal/external client expectations

Overcomes obstacles to complete projects/tasks successfully

Continuously improves own performance standards and results

Makes specific changes in work processes to improve performance

Learns and applies new information quickly

Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind.  Recognizes working colleagues as customers. This skill is characterized by the following types of behaviors:

Treats customers with courtesy and concern; respond promptly, professionally, and politely

Anticipates what customer wants, and works to provide it

Initiates action/response to customer complaints/inquiry

Responds in a timely, effective manner, even if just following-up

Considers every customer interaction as important

Always delivers on customer commitments, measures performance

Translates customer information to others in the organization with a need to know

Ensures that consultation, products, and services delivered address the customer’s needs by asking the customer for feedback

Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing. Demonstrates attention to, and conveys an understanding of, the comments and questions of others; listens effectively.  This skill is characterized by the following types of behaviors:

Willingly shares information

Recognizes important information and ensures that others that need to know are informed.

Clearly and concisely expresses ideas and concepts orally and in writing

Listens openly and non-judgmentally

Expresses disagreement tactfully and sensitively

Summarizes input, then checks for understanding

Listens without interrupting

Uses correct grammar, spelling, and punctuation

Maintains eye contact when speaking

Thinks through the main ideas that he/she is trying to express

Ensures information is accurate; stops rumors from spreading

Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one’s work; does a fair share of work.  This skill is characterized by the following types of behaviors:

Will not ignore a problem, even if it is not, one’s direct responsibility

Anticipates and acts to avoid a future problem

Reacts quickly and positively to customer and co-worker inquiries

Puts the highest priority on accomplishing objectives

Takes responsibility for one’s actions

Ensures a fair share of work is completed

Appropriately shares credit for work and ideas with co-workers and subordinates

Required Knowledge, Skills, and Abilities:

  • Knowledge of basic construction and maintenance/repair processes and materials.
  • Ability to conduct a high volume of thorough inspections efficiently and effectively while applying detailed and comprehensive HQ standards; accurately document conditions that do not meet standards with clear and concise reports.
  • Demonstrates responsible personal and professional conduct, which contributes to the overall mission and goals of SMHA; accepts personal responsibility for the quality and timeliness of work; ability to work effectively under pressure in a fast-paced environment.
  • Works effectively and efficiently to provide quality service to satisfy service expectations; seeks ways to improve service delivery; demonstrates strong project management skills.
  • Applies effective written and verbal communication techniques to convey clear and timely messages to internal and external stakeholders; listens to people’s ideas and concerns.
  • Uses critical, creative, and reflective thinking skills to identify problems, analyze and evaluate various solutions, and monitor their effectiveness; keen observation skills to identify and resolve dwelling issues.
  • Ability to explain complex or technical information regarding rules, rights, regulations, policies, procedures, programs, or services to answer questions, resolve problems, and communicate decisions or actions.
  • Uses systems to organize, prioritize, and keep track of information and/or work in progress; maintains accurate and complete electronic and manual records; exhibits attention to detail; ability to multi-task in a high-pressure environment.
  • Strong, positive interpersonal skills, including the ability to work collaboratively; remains professional, calm, and tactful in stressful situations while adhering to a high standard of integrity, honesty, and confidentiality; knowledge of basic de-escalation and mediation skills.
  • Values organizational diversity; treats others with respect; promotes cooperation; works effectively and positively with individuals of diverse cultural and socioeconomic backgrounds and educationally diverse populations.
  • Proficiency using MS Office applications including Word, Excel, Outlook, and the internet; skill and ability to learn and use agency software housing management program (YARDI).
  • Ability to perform mathematical calculations by housing inspections and rent reasonable processes.

Minimum Qualifications, Education, and Certifications:

QUALIFICATIONS:  An example of acceptable qualifications:

Associate’s Degree, or two (2) years of post-high School training in Social Services, Public Administration, or Management, and two (2) years of experience in housing or management; or High School Diploma and one (1) year of experience in a housing-related field or management; or any equivalent combination of education, experience, and training which provides the required knowledge, skills, and abilities to perform the essential functions of the job; and must be flexible to work varied hours during a work week, including Saturdays.

LICENSURE OR CERTIFICATION REQUIREMENTS:

Must possess a valid Ohio driver’s license and maintain a driving record that meets the insurability requirements of the Authority’s insurance provider.  Maintains required licensures and certification, if any.

EQUIPMENT OPERATED:  The following are examples only and are not intended to be all-inclusive:

Motor vehicle, personal computer, applicable computer software, printer, copy machine, fax machine, and other standard business office equipment.

INHERENTLY HAZARDOUS OR PHYSICALLY DEMANDING WORKING CONDITIONS:

The employee has exposure to chemical compounds found in an office environment (e.g., toner, correction fluid, etc.); is exposed to possible injury due to unclean or unsanitary conditions; has contact with potentially violent or emotionally distraught persons; has exposure to hazardous driving conditions; has to work irregular hours.

Physical Requirements. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

Physical demands may include kneeling, reaching, pushing, fingering, manipulating, talking, hearing, sitting for extended periods, crouching, standing for extended periods, stooping, walking, lifting to 10 lbs., and repetitive motion using a keyboard, telephone, and calculator.  The visual acuity requirements include viewing a computer monitor and extensive reading.

Working Conditions. The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job:

Office environment and walking of units while inspecting them.