Director of Property Management

*Compensation will be commensurate with qualifications and experience. *

APPLICATION PROCESS:

Applications will be accepted online at www.starkmha.org or by mail to the HR Coordinator, Stark Metropolitan Housing Authority, 400 Tuscarawas Street E, Canton, OH 44702-1131.

The Human Resources Department does not accept telephone inquiries regarding Job Postings. You will be notified by US Mail or Email.  Please note that it may take anywhere from 1 to 30 days for Human Resources (HR) to review your job application. If HR has not contacted you within 30 days, please assume the position has been filled.  Thank you.

STARK METROPOLITAN HOUSING AUTHORITY

 Job Title:        Director of Property Management

Reports to:    Executive Director

Department: Property Management

Date:              March 31, 2021

FLSA Status:  Salary/Non-Bargaining

General Purpose:

The primary purpose of this position is to direct the Stark Metropolitan Housing Authority’s Asset Management Department, manage and monitor a 14+ million budget, oversee the operations of 2,544 public housing properties, 100 multifamily housing properties, and other properties as necessary, and manage 30+ non-union staff, participate in bargaining unit negotiations and prepare the one year/five-year plans.  This position is responsible for meeting occupancy, rent collection, unit turnaround, physical inspection, and other applicable goals established by the Executive Director.  Assists in developing policies and procedures to promote efficiency and train staff. Conducts pre-employment interviews and supervises and evaluates the performance of staff.

Essential Duties and Responsibilities:

The below statements are intended to describe the general nature and scope of work being performed in this position. This is not a complete listing of all responsibilities, duties, and/or skills required. Other duties may be assigned.

• Monitors collections, collection loss, vacant unit turnaround times, vacancy reports, court filings, etc. through computer-generated and manual reporting systems, conversations, and meetings
• Monitors and assists as needed with review and resident transfer requests
• Provides assistance and direction in the development of the annual budget for properties
• Monitors budget through monthly reports and provides input regarding the status of the budget as needed
• Ensures that resident lease terminations and grievance hearings are properly processed
• Oversees facilitation of lease enforcement and provides information and assistance as needed
• Interacts with residents, Resident Organizations, and external agencies to receive input regarding the operation of housing programs, assess needs, and address concerns
• Conduct s informal hearings as needed, and makes appropriate recommendations following the Authority’s policies and procedures
• Develops and implement marketing plans and strategies to promote high levels of occupancy
• Alternates with others as the first-person responder for on-call emergencies; coordinates with the Director of Maintenance to develop and implement response procedures
• Assists in handling difficult or complex problems with residents by offering alternatives and working directly with residents as needed
• Monitors the vacancy process and assists with ensuring efficiency
• Serves as a departmental representative when interacting with other departments, serving on various committees, boards, and commissions, and addressing the public; attends meetings to provide input based on a thorough knowledge of general construction and project management
• Oversees and assists with property management and/or maintenance personnel as needed
• Participate in pre-employment interviews and make hiring recommendations as needed
• Interpret and apply authority personnel policies, departmental policies, and other relevant policies and procedures
• Monitors HUD requirements and regulations; ensures ACOP, policies, and procedures are updated to stay in compliance with HUD requirements.
• Monitor the performance of subordinates through regular inspections of properties and formal and informal reports
• Review time and leave reports for assigned staff and approve leave requests
• Assist, conduct, and/or coordinate training programs for new employees, and periodic training for other employees in areas such as budget, lease implementation, maintenance, fair housing, landlord-tenant law, etc.
• Assist with the coordination of staffing to assure that all properties are adequately staffed
• Prepares and reviews performance appraisals and discusses with subordinates as appropriate
• Counsel employees regarding job performance and document by established procedures
• Recommend disciplinary action as needed
• Conduct periodic staff meetings
• Monitor and analyze the effectiveness of policies and procedures, prepare revisions, and recommend changes as needed.
• Maintains a record of acceptable attendance and punctuality.
• Other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Behavioral Competencies: This position requires incumbents to exhibit the following behavioral skills:

Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition.

Customer Service: Meets/exceeds the expectations and requirements of internal and external customers;

identifies, understands, monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind.  Recognizes work colleagues as customers.

Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing. Demonstrates attention to, and conveys an understanding of, the comments and questions of others; listens effectively.

Responsiveness and Accountability:  Demonstrates a high level of conscientiousness; holds oneself personally responsible for one’s work; does a fair share of work.

Leadership:  Provides direction by clearly and effectively setting the course of action for the Agency, department, and subordinates; manages performance by providing regular feedback and reinforcement to subordinates.

Job Competencies:

Extensive knowledge of the operations of a PHA including relevant statutes, rules, and regulations of HUD; excellent written and oral communication and analytical skills; ability to establish and maintain effective relationships with officials, employees, and the general public; familiarity with Authority employment policies and union agreements.

Education, Experience, and Certifications:

Bachelor’s degree in management, public administration, business administration, social sciences, or a closely related field, plus five (5) years of supervisory experience in public housing management and/or maintenance required. A master’s degree and relevant certifications are desirable. Experience in and knowledge of affordable housing, low-income tax credit programs, and HUD rules and regulations are required.

Computer Skills:

Proficient in using computers and various software programs including but not limited to the usage of e-mail, internet, spreadsheet, and word processing software. Must be able to learn other computer software programs as required by assigned tasks.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

Physical demands may include kneeling, reaching, pushing, fingering, manipulating, talking, hearing, sitting for extended periods, crouching, standing for extended periods, stooping, walking, lifting up to 10 lbs. and repetitive motion using a keyboard, telephone, and calculator.  The visual acuity requirements include viewing a computer monitor and extensive reading.

Working Conditions. The work environment characteristics described here are representative of those an

employee may encounter while performing the essential functions of this job:

Office environment.