Asset Manager

APPLICATION PROCESS:

Applications will be accepted online at www.starkmha.org or by mail to the HR Coordinator, Stark Metropolitan Housing Authority, 400 Tuscarawas Street E, Canton, OH 44702-1131.

The Human Resources Department does not accept telephone inquiries regarding Job Postings. You will be notified by US Mail or Email.  Please note that it may take 1 to 30 days for Human Resources (HR) to review your job application. If HR has not contacted you within 30 days, please assume the position has been filled.  Thank you.

Job Title:            Asset Manager

Reports to:       Senior Asset Manager

Department:    Property Management

Date:                   February 17^th, 2021

FLSA Status:       Salary/Non-Bargaining

General Purpose:

The primary purpose of this position is to oversee all aspects of property management for one or more housing site(s), by Stark Metropolitan Housing Authority’s Asset Management model and all applicable regulations, policies, and procedures.  The incumbent directs and manages all day-to-day operational activities, including vacancy reduction (vacant unit turnaround in approximately 21 days or less), leasing, lease enforcement, resident problem resolution, property appearance, maintenance, purchasing, and budget responsibility.  This position ensures the properties are fiscally sound and are physically maintained and in compliance with all HUD regulatory requirements.  This position is responsible for the supervision of assigned staff.

Essential Duties and Responsibilities: 

• Supervises the operation and maintenance of the assigned site(s), consistent with overall Authority quality, occupancy, cost, and revenue goals; ensures that assigned site(s) are maintained in decent, safe, and sanitary condition at all times; organizes assigned work; adapts work methods to site needs; develops effective work methods that comply and Authority expectations; and partners with internal and external resources to maintain high levels of property performance and standards.
• Prepares long-term and short-term strategic plans for the assigned site(s)
• Supervises staff, including assisting with management clerks, property maintenance workers, and/or custodians, for assigned site(s); establishes meaningful job objectives for subordinate staff and monitors the accomplishment of those objectives; motivates staff to work together efficiently; participates in hiring property staff, establishes performance standards, conducts regular coaching sessions, delivers or recommends disciplinary action, conducts staff meetings, approves timesheets and annual and sick leave, and monitors absences; complies with applicable bargaining unit agreements.
• Ensures full compliance and meets performance goals in the areas of leasing, work order completion (emergency, routine, tenant generated, and preventative maintenance), unit turnover, timely rent collection, budget adherence, property appearance, day-to-day procedural issues, and lease administration; accurately calculates rent and utility allowances.
• Oversees the timely lease-up of vacant units and rent collection; shows vacant units; conducts lease-up and orientation of new tenants and ensures the adherence to established policies for the enforcement of leases and collection of all rent and other receivables due to the Authority; monitors and enforces resident compliance with the lease in a manner that establishes and sustains a positive living environment for all residents.
• Processes and sends delinquency notices and initiates evictions for lease violations in compliance with Authority policies and applicable federal and state laws.
• Conducts and ensures completion of move-out inspections promptly and accurately calculates charges against security deposits.
• Conducts move-in and semi-annual inspections; prepares for other required inspections and audits as necessary.
• Submits all required paperwork and reports accurately and promptly, including monthly and annual reports on property performance, compliance issues (if any), asset/financial management, personnel issues, and lease terminations and enforcement activity.
• Prepares site-specific operating budgets, ensuring that all site conditions and needs are met by asset-based budgeting and administration.
• Maximizes the property’s cash flow; tracks monthly and year-to-day expenditures, making or recommending adjustments as needed.
• Purchases goods and services as needed; ensures compliance with all procurement policies.
• Daily physical inspection of grounds and buildings regularly to identify areas that need improvement and for safety and security risks; coordinates with property maintenance, construction, skilled trades, and security personnel to remedy issues.
• Maintains clear and consistent communication with outside agencies, tenant groups, and internal Authority departments.
• Participates in the capital planning and re-development process, as needed.
• Maintains tenant files in compliance with all requirements.
• Handles all issues about the resident organization; refers special cases to the appropriate authority as needed; establishes and maintains positive relations by interacting with residents through formal and informal meetings and verbal, telephonic, and written communications.
• Ensures the positive interaction between residents of public housing and subordinate staff; attends and participates in Resident Council meetings; follows up as necessary.
• Promptly and courteously attends to all resident inquiries and complaints and follows through to ensure that matters have been resolved. Understands and applies basic principles of customer service.
• Administers informal resident grievance process by Authority policies and procedures; participates in formal hearings and appears in court as needed.
• Participates in weekend and after-hour coverage if necessary.
• Devotes appropriate attention to SMHA objectives as assigned, ensuring such goals are met or exceeded.
• Participates in coaching sessions; attends the meetings and follows up as necessary.
• Maintains a record of acceptable staff attendance and punctuality.
• Other Duties as assigned

Qualifications:

Behavioral Competencies:  This position requires incumbents to exhibit the following behavioral skills:

• Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition.

• Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind. Recognizes work colleagues as customers. 

• Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively verbally or in writing. Demonstrates attention to, and conveys an understanding of, the comments and questions of others; listens effectively.

• Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one’s work; does a fair share of work.

• Leadership: Provides direction by clearly and effectively setting the course of action for department and subordinates; manages performance by providing regular feedback and reinforcement to subordinates.

Job Competencies:

• Knowledge of the United States Department of Housing and Urban Development’s regulations and property/housing management as well as general landlord/tenant and fair housing laws; knowledge of general maintenance, including preventative maintenance; knowledge of procurement procedures and policies and budget management; ability to analyze property needs and design and implement procedures and policies; understanding of Authority strategic goals and structure; skills in multi-tasking, prioritization, and problem resolution; familiarity with Authority employment policies and union agreement. 

Education, Experience, and Certifications: 

• Bachelor’s Degree and a minimum of three (3) years of property management experience, including a minimum of one (1) supervisory experience, or an equivalent combination of experience and education. Public Housing Management Certification or other equivalent property management certification is required and must be obtained within one year of the date of hire.  Recertification and Rent Calculation certifications are preferred.  Must have a valid Ohio driver’s license and be insurable under SMHA policies.

Computer Skills:

To perform this job successfully, an individual should be competent in the usage of housing management software, databases, e-mail, internet, spreadsheets, and word processing software.  Must be able to learn other computer software programs as required by assigned tasks.

Physical Requirements: 

While performing the duties of this job, the employee is frequently required to move about their assigned properties, ascending and descending stairs and ladders to meet with residents, conduct physical inspections, and observe property activities.  While inspecting housing units and/or property maintenance work, the employee may occasionally be required to position themself to observe work completed under cabinets, sinks, or in high locations.  The incumbent is also often required to maintain a stationary position, operate computers and other office equipment, move about the office, attend offsite meetings, and communicate.  The employee must be able to accurately exchange information in person, in writing, and via e-mail and telephone.  The employee must occasionally transport up to 40 pounds.

Working Conditions:  The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job:

Office, residential property, and outdoor environment.  Employees may be exposed to outdoor weather conditions and possibly hostile and/or dangerous situations.  Moderate noise levels.